Membership FAQs

I have been prompted to change my password, but I am experiencing difficulty accessing my online account. What should I do?

Please be sure your password meets the following criteria*:
– at least 12 characters long,
– at least one lowercase letter -or- one uppercase letter
– at least one number value,
– at least one special character (i.e. !, @, #, $, etc.).
– Your password cannot contain your name(s), username, or organization name in any text direction.
– Passwords must be changed every 365 days.

*If your existing password does not meet the above requirements, you will be prompted to reset your password.

Wait 10 minutes after password change: Once you have changed your password, make sure to allow at least 10 minutes before logging in again.
Password Reset 404 Error: If you are prompted to reset your password upon signing in and you receive a 404-error message, please use the “Forgot Your Password?” link on our Sign-In page to reset your password using the criteria listed above.
Locked Out? If you are locked out of your account, it will automatically unlock after 30 minutes.
If you encounter any errors along the way, please contact us and we’d be happy to help you reserve tickets. You can email us at [email protected] or call us at 719-424-7830 or 719-424-7893.

Can I apply my tickets toward a Zoo membership?

Yes – Daily admission tickets (does not include special or nighttime events) may be applied toward a membership within 3 days. You must contact our Membership department before purchasing your membership to apply tickets to your upgrade. Depending on the membership, please note not all tickets may be applied. Only one receipt can be applied per membership and your tickets cannot be applied toward gift memberships for other families. Sky Ride tickets may not be used toward a Sky Ride Day Pass. Daily Admission tickets cannot be applied to the Third Adult add-on. Call our Membership department at 719-424-7830 or 719-424-7893 with your ticket receipt’s order number to upgrade.

*Note: An order number from the original ticket is required for an upgrade. This number can be found on your admissions receipt.

Is there a discount on memberships for the military?

Yes. The military discount is $25 off any membership level. The military discount is offered to all active duty, veteran and retired military personnel any day of the year. You must show any of the following to qualify for the discount for you, your spouse and your dependents living in the same household:

A valid military / retired military ID
A copy of your DD214
Your state driver’s license printed with veteran indicator or military identifier
Your ID issued by the VA, VFW or American Legion
A military spouse ID, if the military member is not present

The military discount is available on all levels of membership. This discount cannot be combined with any other offers. A valid military ID is required upon purchase and every time you check in as a Zoo member. The purchaser of the membership must be military and listed on the membership; the discount is not applicable to gift recipients. Please call 719-424-7830 or 719-424-7893 for more information.

How do I gift a membership to someone?

A gift membership for any level of membership can be purchased online to begin immediately, or, can given as a membership gift certificate to be activated within one year of purchase by contacting the Membership department. For more details, please visit our Gift Membership page.

I was gifted a Zoo Membership, how to I redeem it?

If you receive an email from CMZoo that you have been given a membership, your membership is already active. Welcome to the Zoo family! Please go here for more details on how to redeem your membership gift.

How do I download my digital membership card?

You can download your digital membership card one of two ways: through the eMembership Card app available on the stores, which includes access to additional Zoo resources, or directly to the wallet of your smartphone. Complete
download instructions can be found on the Digital Membership Card page

When can I download my digital membership card?

Your digital membership card is available to download as soon as your membership card is active! All memberships are active once the transaction has been complete online, in-person or over the phone.

Why do I get an error message that says no record found when I try to download my digital membership card?

If you have an active membership but receive an error message, this either means your account information is not up to date or you have a duplicate account. Please contact the Membership department at [email protected] or 719-424-7830 so that we can assist you!

I downloaded the eMembership Card app and can see my membership information, but I don’t have the option to add the card to my wallet. What do I do?

If your active membership account has been successfully found, but the “Add to Wallet” button doesn’t generate, you’ll need to close out of the app completely and reopen the app. If the “Add to Wallet” button still doesn’t generate, please contact the Membership department at [email protected] or 719-424-7830 for additional assistance.